COLLAGEN-ELASTIN MILK

SHIPPING POLICY
Our products arrive at your door within 1 to 3 working days via courier service. The cost is €3 including VAT. With purchases over €100, shipping is free.

RETURN POLICY
Returns are accepted upon approval by the company, within 10 working days and provided that:

• You contacted QS PROFESSIONAL within 2 days (48 hours) of receiving the product
• The products are in the same condition in which you received them, i.e. without having been unsealed or tampered with, i.e. they are in their original (factory) condition
• The product is accompanied by the retail receipt or invoice. If you wish to return the products you have purchased, you must notify us by phone at 22990 61061 or electronically at info@qsprofessional.gr, stating the date/number of the purchase document, as well as the reason for the return, within the above deadline
• The return must be accompanied by the relevant “Return Form”, where the reason for the return is stated

We would like to point out that in case the product does not meet the aforementioned conditions, the return will not be accepted.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the sold products and the intactness of their packaging, in order to identify any obvious defects (e.g. incomplete order, damaged product, etc.) ), although on our side we check the products before they are shipped. In the event that you find a defect, you must contact us immediately after delivery, on the same day or the next working day at 2106026758 or at info@qsprofessional.gr.

If the return is agreed, the address to which the products to be returned must be sent is at the headquarters of the QS PROFESSIONAL company (19th KLM PAIANIAS MARKOPOULOU PAIANIA ATTICA, P.O. 19002).

You must:

1. Package the product to protect it during shipping
2. Place the “Return Form” inside the packaging you have made, in which you list the way in which you wish us to resolve the financial outstanding (replacement or refund), if the product is deemed eligible for return
   • In case of replacement and if the company is at fault, QS PROFESSIONAL will bear the transport costs in full. Otherwise, the costs are borne by the customer
   • In case of a refund, it will be completed within 20 working days from the date of receipt of the products at the company’s headquarters and to a bank account that you indicate to us
3. Send the package

We would like to point out that in case the product does not meet the aforementioned conditions, it will be returned to the sender at the sender’s expense

Quality Policy

QS PROFESSIONAL Ltd has developed and implemented an integrated quality management system according to the requirements of the international standard
ISO 9001:2015. This management system aims to the continuous improvement of our customers satisfaction, providing them cosmetic products, medical devices, biocides and food supplements of high quality. Our activities contribute to the growth of our customers, as well as to the satisfaction of demands of products consumers.

Moreover, our organization – proving a high level of responsibility in the market – has been certified according to Good Manufacturing Practices for Cosmetic Products as per ISO 22716:2007
The long – term and effective cooperation with our customers and our suppliers, is a critical factor our operations. This is based on trust and mutual benefit.

The Quality Management System and Good Manufacturing Practices System that we implement are covering the full scope of our activities. Continuous evaluation takes place, so that we ensure the continuous improvement of our products and services.
We are committed to following all current legal and regulatory requirements related to our activity. We are also committed to assign all the required resources to achieve our objectives and to effectively operate the aforementioned systems.

On an annual frequency we set specific quality objectives. These are communicated across the organization, while their status is regularly controlled.

K. KOUTSOGIANNIS
President & CEO
04/01/2023